Check-in Agent at Abu Dhabi, UAE

Job Description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!  We are currently recruiting for a Check-in Agent for the Aviation division.  The candidate is to be based out of Abu Dhabi, UAE.

Job responsibilities:  

  • Provide excellent customer service to the passengers
  • Assist passengers throughout the check-in process
  • Extremely well-groomed attire
  • Being well informed about any information that might be useful to the customer during the journey. (weather conditions, traffic in the neighborhood, news etc.)
  • Manage passenger baggage check-in as required
  • Report any problems/concerns with the check-in process to the team leader.
  • Assist passengers as needed through arrival and check-in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance
  • Fluent in speaking, reading, and writing English. Additional languages German, Arabic, Hindi, Chinese, French-speaking would be an advantage

 

Skills

 

  • Body Language Awareness
  • Critical thinking
  • Cultural Awareness
  • Customer Service Awareness
  • Dealing with different customers
  • Decision-making
  • Drug & Alcohol Awareness
  • Environmental Awareness
  • Hierarchy and Responsibility Recognition
  • How to Greet Customers
  • Incident & Accident Reporting
  • Interpersonal Communication Skills
  • Managing Personal Performance
  • Minimum English Language Level 4 (by Transguard GroupStandards)
  • Personal presentation (grooming)
  • Body Language Awareness
  • Critical thinking
  • Cultural Awareness
  • Customer Service Awareness
  • Dealing with different customers
  • Decision-making
  • Drug & Alcohol Awareness
  • Environmental Awareness
  • Hierarchy and Responsibility Recognition
  • How to Greet Customers
  • Incident & Accident Reporting
  • Interpersonal Communication Skills
  • Managing Personal Performance
  • Minimum English Language Level 4 (by Transguard GroupStandards)
  • Personal presentation (grooming)

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