Job Description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!  We are currently recruiting for a Check-in Agent for the Aviation division.  The candidate is to be based out of Abu Dhabi, UAE.

Job responsibilities:  

  • Provide excellent customer service to the passengers
  • Assist passengers throughout the check-in process
  • Extremely well-groomed attire
  • Being well informed about any information that might be useful to the customer during the journey. (weather conditions, traffic in the neighborhood, news etc.)
  • Manage passenger baggage check-in as required
  • Report any problems/concerns with the check-in process to the team leader.
  • Assist passengers as needed through arrival and check-in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance
  • Fluent in speaking, reading, and writing English. Additional languages German, Arabic, Hindi, Chinese, French-speaking would be an advantage

 

Skills

 

  • Body Language Awareness
  • Critical thinking
  • Cultural Awareness
  • Customer Service Awareness
  • Dealing with different customers
  • Decision-making
  • Drug & Alcohol Awareness
  • Environmental Awareness
  • Hierarchy and Responsibility Recognition
  • How to Greet Customers
  • Incident & Accident Reporting
  • Interpersonal Communication Skills
  • Managing Personal Performance
  • Minimum English Language Level 4 (by Transguard GroupStandards)
  • Personal presentation (grooming)
  • Body Language Awareness
  • Critical thinking
  • Cultural Awareness
  • Customer Service Awareness
  • Dealing with different customers
  • Decision-making
  • Drug & Alcohol Awareness
  • Environmental Awareness
  • Hierarchy and Responsibility Recognition
  • How to Greet Customers
  • Incident & Accident Reporting
  • Interpersonal Communication Skills
  • Managing Personal Performance
  • Minimum English Language Level 4 (by Transguard GroupStandards)
  • Personal presentation (grooming)

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