CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE Position Available

Posted: Today
Salary: AED 3000
Place: DUBAI

Our Company committed to delivering exceptional customer experiences. We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will have excellent communication skills and a passion for providing top- notch customer service.

Responsibilities:

Customer Interaction:

Engage with customers via phone, email, or chat to address inquiries and provide assistance.

Maintain a positive and empathetic attitude toward customers.

Problem Resolution:

Identify and resolve customer issues, concerns, and inquiries promptly.

Escalate complex issues to the appropriate department for resolution.

Order Processing:

Process customer orders, returns, and exchanges accurately and efficiently.

Ensure order fulfillment meets customer expectations.

Product Knowledge:

Stay informed about company products and services.

Provide customers with information about product features, pricing, and promotions.

Communication and Follow- Up:

Communicate effectively with customers to provide updates and follow- up on their inquiries.

Keep accurate records of customer interactions and transactions.

Customer Feedback:

Gather customer feedback and insights to help improve products and services.

Report recurring issues to management for continuous improvement.

Cross- functional Collaboration:

Collaborate with other departments, such as Sales and Product Development, to address customer needs and concerns.

Share customer insights with relevant teams.

Compliance:

Adhere to company policies and procedures.

Ensure compliance with relevant regulations and standards.

Qualifications:

High school diploma or equivalent; additional education is a plus.

Proven experience in customer service or a related field.

Excellent communication skills, both verbal and written.

Strong problem- solving and decision- making abilities.

Ability to handle difficult customer situations with patience and professionalism.

Proficiency in using customer service software and CRM systems

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